FREE SHIPPING ON ORDERS OVER USD 300

Frequently Asked Questions


We offer football relics from all over the globe and specifically from Latin America. Have any questions? Check our faqs here.

How to Order


Ordering online is easy and safe. Our website will walk you through placing an order, but here’s a preview.

  1. Use our search bar or browse by department to find the item you want.
  2. Click on the item you want.
  3. Read the information on the product page and choose among available size and customization options for that item.
  4. When you’re done, click add to cart.
  5. You can adjust quantities from the shopping cart.
  6. Check your order carefully, then click the Checkout button.
  7. Enter your shipping information. Select a shipping type and click Apply to view your order total and then Continue.
  8. Enter your payment information and any coupon or gift certificate codes you want to use and then Continue. Your card will not be charged at this step.
  9. Check your order carefully, then Submit your order.
  10. You can print an order confirmation or wait for us to email the information.
  11. We will immediately send a confirmation email to let you know that we have received your order.
  12. We will send a shipping update by email to let you know that your order is on its way to you.

If you have a FootBallRelics coupon code, you can apply it on the billing page. Just enter the alphanumeric coupon code in the discount box and click “Apply” to view your new order total. Coupon codes must be used before the expiration date and cannot be combined with any other discount codes. We accept Visa, MasterCard, Discover, and American Express credit cards for payment of the remaining total.

Delivery to most physical addresses occurs within 5 to 28 business days. The following in-house processing procedures will postpone the shipping of your order: customizations, backorder, and special-order. Your entire order will be sent in a single shipment.

You can change or cancel your order at any time before it enters the shipping process. Please contact a customer service representative at info@footballrelics.com as soon as possible if you would like to change or cancel your order. If you do not receive a response from us by email to confirm the order change, we probably have not made the changes. We cannot change, cancel, or correct your order in any way after it has entered our shipping process.

Payment & Shipping


FootballRelics.com proudly accepts orders from over 150 countries around the globe. Click here to view a complete list of countries that we serve. Our shipping rates and delivery times vary depending on the country and method selected.

Please contact us if your order does not arrive as expected. The item might be delayed or sold out.

Again, your entire order will be sent in a single shipment. If your order consists of several items, one or more of which are on backorder, we cannot ship the in-stock items until the backordered items become available. If you want to receive your in-stock items right away, you must remove the backordered items from your order and re-order them when they are in stock or place the backordered items on a separate order.

FootballRelics.com proudly accepts orders from over 150 countries around the globe. Click here to view a complete list of countries that we serve. Our shipping rates and delivery times vary depending on the country and method selected.

Nearly all international shipments are sent via UPS Worldwide Express service. We prefer UPS because they provide insured and traceable service on every shipment. We might ship via international post if UPS cannot deliver to your address. Most postal services are neither insured nor traceable, and we cannot be responsible for the loss or damage of these shipments.

UPS does not carry to box addresses, so you must provide a physical address for delivery.

We do our best to ensure that the information on our website is accurate at the time we post it. However, we are not responsible for data processing errors that might cause the wrong price to appear on our website. Please contact us to report any pricing errors you notice on our website. If you purchase an incorrectly listed item, we will contact you for approval before charging and shipping the order at the correct price.

All prices on our website include international shipping. We ship our products by standard international shipping and orders arrive within 7-21 business days.

Our shipping department operates Monday through Friday, excluding holidays. Except where otherwise specified, shipping and delivery services are not available on weekends or holidays.

Other questions


We welcome corporate orders and are pleased to be able to offer volume discounts on made-to-order team apparel. Please contact us by email at info@footballrelics.com. We do not function as a wholesale distributor for any of the items we sell. Please contact the manufacturer directly for information on wholesale pricing.

All countries regulate the quantities and varieties of items that can be imported. Sports apparel is not generally considered a restricted item, but please check with your local customs agency before ordering. Most of our printed and media items are intended for use by English-speakers.

Most countries do not require that you have an import license before receiving small shipments for personal use, but some countries do. Please inquire with your local customs agency for more information. You are responsible for obtaining proper licensure to receive the items in your order.

Yes, all orders have to be made through our ecommerce store at footballrelics.com. If you are having difficulties with placing an order, please let us know by emailing us at info@footballrelics.com so we can assist you with your order.

We do not charge tax when you check out, but your local customs officials will assess taxes before allowing the item to enter your country. The carrier will usually pay these fees on your behalf and collect them from you at the time of delivery. You are responsible for ALL customs fees, including duties, taxes, brokerage fees, and any other fees, assessed at the border before delivery. We reserve the right to charge a restocking fee and recover costs billed to us in the event that you refuse an international shipment because of duties and customs charged by your country.

In most cases, yes. We must provide the description and value of all items included in your order. Your local customs officials are responsible for determining the appropriate import fees, and they will usually assess duties on any item shipped in relationship to a business transaction, even if the recipient is receiving the item as a gift.

Please contact us before returning an item for an estimate of your return shipping charges. We reserve the right to charge a restocking fee and recover costs billed to us in the event that you return an item. All other standard returns policies apply.

Please accept our apologies if your order was not processed correctly. Just contact us, and we will do our best to correct your order as efficiently as possible. We can usually reimburse reasonable return shipping fees if you need to return an item due to our error.

ALL import charges are non-refundable. These fees are paid to your government revenue organization, so we cannot refund them. Your government revenue organization might refund previously-paid customs charges if you can show proof that you have returned the item. Please contact your government revenue organization for more information. In most cases, you will need to send them the items listed below for consideration of refund. Please do not send these items to us as we are unable to contact your government revenue organization on your behalf.

 

– Official customs refund request form

– Proof that you received the item (receipt from UPS)

– Proof that you paid the customs charges (cancelled check, cash receipt, or banking statement)

– Proof that you returned the item (receipt for shipping the item back to us)

Our privacy policy is no different for our international customers. As your privacy is important to us, we strive to exceed your expectations for privacy. Please be aware that cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.

International orders can qualify for any promotion except free shipping. Free shipping offers are limited to the contiguous US. All other promotional restrictions apply to international orders.

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