We gladly accept returns on the most items purchased within 30 days, returned in their original condition (brand new, unworn, unlaundered, unembellished). Please try on items in a clean, indoor area in case you need to return them. Domestic exchanges are shipped via standard ground service at no additional charge to you. Allow 1-2 weeks from the time you send your return to receive your exchange order.
What we need:
Your correct order number and contact data and items to be returned. Most returns are processed within 5 days of arrival.
We cannot accept returns on the following:
- Warm up suit parts – any item sold as a set must be returned as a set.
- DVDs, videos, or books.
- Signed memorabilia – All sales are final in order to protect the integrity of authenticity
- Customized, worn or laundered items of any kind.
- Other memorabilia like replicas, grass, watches, etc.
How to return merchandise
We are unable to refund return shipping costs. If an error was made on our part, we will email you a label to be used at no cost to you.
If you choose to return merchandise at your own cost, the return address is below. Retain any tracking numbers and receipts. We cannot be responsible for merchandise lost en route. We do not accept CODs or packages marked “Bill Recipient”
Return Address: NAHUEL HUAPI 5050 2B, Autonomous City of Buenos Aires, Capital Federal, Argentina.
Credits will be made to the original form of payment on the order. Shipping costs are not refunded. In the event a return is accepted 6 months or more from the purchase date, we can only exchange for a gift card or non returnable merchandise.
If you believe you have a defective item, please read the following:
Due to the intense nature of the game, all items – especially footwear and gloves – will experience normal wear and tear such as: color loss, material wear, loose threads, small gaps between the outsole and the upper, etc.
All equipment may need replacement after a season of play due to normal wear and tear.
Normal wear and tear will begin to show even within the first few uses. This is both normal and expected. These occurrences are common and not indicative of an item’s defectiveness (poor workmanship or materials).
Very few items are truly defective. Genuine defects most often reveal themselves within 60 days of purchase. An item’s price does not indicate longevity, merely the quality of the materials and technology used in its construction.
We will, of course, honor extended warranties provided by the manufacturer. Footwear does not have a warranty. Manufacturer warranty only applies to original purchases and does not extend to replacement items.
Above return policies also apply.